If you smell gas: open windows, avoid switches and flames, leave the property if needed, and call the National Gas Emergency Service on 0800 111 999 immediately. Then call us to make it safe and put it right.
What counts as an emergency
If in doubt, call — we'd rather triage a false alarm than have you mopping all night.
Burst pipes & major leaks
Water you can't stop — we isolate, repair and get you running again.
Water through the ceiling
Stop the source, protect your electrics, minimise the damage.
No heating or hot water
Prioritised when young children, elderly or vulnerable people are in the home.
Overflowing drains & toilets
Blocked and overflowing waste — unhygienic and getting worse by the hour.
Toilet won't flush or leaks
Same-day fixes for the one facility the whole house needs.
Boiler failure in winter
Frozen condensates, lockouts and breakdowns when you need heat most.